Lift It is a goods-transport booking service operated by House Hub India (proprietorship of Suresh Enterprises), Tadepalli, Andhra Pradesh, serving the AP Capital Region (Vijayawada, Guntur, Tadepalli, Mangalagiri).
A booking is confirmed only when Lift It sends a confirmation with vehicle details and fare on WhatsApp/SMS. The fare quoted at confirmation is final except for changes at the customer's request (extra stops, waiting, route change, tolls at actuals).
Prohibited goods: illegal items, hazardous/inflammable materials without licence, livestock, cash/bullion, and any item the driver reasonably refuses on safety grounds.
The customer is responsible for accurate weight/volume declaration. Overloading beyond the vehicle's stated capacity may be refused at pickup with a cancellation charge as per the Cancellation policy.
GST invoice is issued for every completed trip in the name provided at booking.
These terms are governed by the laws of India; courts at Vijayawada, Andhra Pradesh have exclusive jurisdiction.
2. Privacy Policy (DPDP Act 2023)
What we collect: name, mobile number, pickup/drop addresses and location coordinates, goods description, and payment reference for the trips you book.
Why: solely to perform the transport service — vehicle matching, driver coordination, live tracking, OTP delivery confirmation, invoicing, and support.
Who sees it: the assigned driver sees pickup/drop and contact number for the trip only. We do not sell or share personal data with third parties for marketing.
Processors used: WhatsApp/SMS gateway (booking & OTP), Google Maps (tracking/distance), payment gateway (if paying online). Data is stored on servers located in India where feasible.
Retention: booking and invoice records are kept as required by GST law (currently 6+ years); tracking coordinates are retained 90 days.
Your rights: access, correction, and erasure (where not legally required to retain) — write to househubindia@gmail.com. We respond within 15 days.
By booking, you consent to this processing. Consent for the receiver's number (for OTP delivery confirmation) is your responsibility to obtain.
3. Cancellation & Refund Policy
Before vehicle assignment: free cancellation, 100% refund of any advance.
After assignment, before pickup: cancellation charge equal to the base fare of the booked vehicle; balance advance refunded.
After goods are loaded: full fare payable to the point of return; goods returned to pickup.
By Lift It / partner: if we cancel or fail to assign, 100% refund of any advance within 3 working days, plus priority rebooking.
Refunds are processed to the original payment method (or Hub wallet, at your choice) within 3–7 working days.
4. Delivery Proof & Liability
Delivery is evidenced by WhatsApp OTP confirmation at the drop point (and/or receiver signature/photo). The time-stamped OTP record is the conclusive proof of delivery.
Claims for shortage or transit damage must be raised within 48 hours of delivery with photos; claims after this window cannot be entertained.
Liability for proven transit damage/loss attributable to the carrier is limited to the lower of the invoice value of the damaged goods or ₹10,000 per trip, unless transit insurance was purchased at booking (available on request for high-value loads).
No liability for: improper packing by the sender, inherent product defects, delays due to force majeure (weather, road closure, bandh), or goods prohibited under these terms.
5. Vehicle Partner Terms
One vehicle registration number maps to one partner account (first come, first served). Documents required: RC, valid insurance, driver licence, owner KYC.
Commission, settlement, and the founding rebate offer are per the published Pricing page.
Partners must maintain vehicle fitness and legal compliance (permit, insurance, PUC). Trips must follow the app/WhatsApp instructions — OTP at delivery is mandatory for settlement.
Three recorded service failures (no-show, cancellation after acceptance, OTP bypass) within 30 days lead to 7-day suspension from the load board; repeat leads to delisting.
Partners are independent contractors, not employees of House Hub India.
6. Grievance & Contact
Grievance officer: Garugu Suresh Reddy, House Hub India, Tadepalli, Andhra Pradesh.